Mamma Natura created this e-shop for the convenience and service of the customer. It is easy and friendly to the user and it was designed to meet the customers every expectation. For us to provide better services, our customers must understand that they have to provide us with certain personal information that is securely preserved by the company.
This Privacy Statement and the Terms and Conditions for this eshop describe in detail the methods we use to collect the data, the ways we use them and the terms and conditions for using this eshop.
General
The data that are willingly given by the customers are used by the eshop so the users can have direct and effective communication with our company, so answers to their questions can be provided and lastly so their orders can be fulfilled and executed swiftly and without any issues. The data that the company collects through the eshop have the direct goal to measure the number of visitors to the site, to determine customer requirements for more products, and to make transactions with the company easier and more effective. The eshop does not distribute data, email addresses or any other information concerning the users, to any other organization or partner not directly affiliated with the eshop.
Collection of Data
Mamma Natura designed this eshop in a way that the customer is not required to provide their identity for visiting the site unless they explicitly and willingly provide it. Their identity is only required if the customer wishes to make an order, make an account in our eshop or contact our company via email.
The eshop collects the four types of data regarding their users. (1) the data that the user willingly provides for the creation of their account in our site (2) the data that the user willingly provides for their order to be executed, (3) the data the the user willingly provides to take part in any competition that the company organizes, (4) the data that the user willingly provides for activation of phone and internet services, (5) the data that the user willingly provides while signing in using other platforms (ios and android apps, Facebook, Google). When filling out any order form in our website, you will be asked to provide your Name and Surname, your Address, your area postal code, your email, your phone number, your credit/debit card details, and the way you wish to make any transactions. Additionally you may be asked to provide more information regarding shipping details – delivery of an order, invoicing details or details regarding an offer you have requested. The eshop uses the data you have willingly provided during the electronic submission of the form, in order to come in contact with you about (i) the delivery of the order at your chosen address, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products provided by the eshop, (iv) special offers, (v) for activation of phone and internet services, (vi) the results and ways to receive a gift after a competition. You have the right to choose if you wish to receive such communications from the eshop, by sending your request via email to sales@eshop
Access to the data. Every order process requires the collection of personal data, for delivery or reservation of an order. Also the use of credit/debit card, for a transaction that proof of identification of the card holder is required for the first and only time is ensured in each case. Every documentation that certifies and declares the identity of the customer remains strictly confidential and is checked only by the responsible department of the eshop. The admission of your personal data by you means you consent to this data being used by staff members of the eshop for the reason mentioned above. The eshop requires its staff members and the web technicians of this website to provide its customers with the security referred to in this Privacy Statement. In no other case can the eshop share your personal information with others without your prior consent, unless required to do so through legal channels. Please note that under certain conditions permitted or required by law or by court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of a court decision).
Cookies
The eshop has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as ESHOP to operate seamlessly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the eshop website to function properly and smoothly.
Correction, Modifying or Deleting information
The eshop allows its users to correct, change, supplement, or delete data and information submitted to the eshop. If you choose to delete information, the eshop will act swiftly to delete that information from its files immediately. For the protection and safety of the user ESHOP will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any questions, please contact ESHOP via ESHOP or by email at sales@ESHOP. Changing or correcting your personal data can also be done through the ESHOP registration page. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
Secure Transactions
The eshop is committed to ensuring the security and integrity of the data it collects about users of its website. The eshop has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by phone).These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the Server is based on the unique key code, ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the ESHOP website.
Periodic Changes
ESHOP is constantly expanding, updating and improving its website, and its related products and services, and will update this policy. We recommend that you read this procedure at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by the eshop
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.
